Refund policy

Return & Refund Policy
Thank you for shopping with LD Visuals. Because all of our framed prints and posters are custom-printed and made to order specifically for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, or incorrect size selection.
Damaged, Defective, or Incorrect Items.

We take great pride in the quality of our prints. If your item arrives damaged, defective, or if you received the wrong product, we will make it right immediately with a free replacement or a full refund.

Reporting Window: Please contact us within 14 days of delivery.
How to File a Claim: Send an email to lewis@daviesdestinations.co.uk with your order number, a brief description of the issue, and clear photos showing:
⚬ The damaged or defective item.
⚬ The packaging and shipping label (if damaged during transit).
Once verified, we will dispatch a replacement print at no additional cost or issue a refund to your original payment method.

Order Cancellations & Modifications
Because our production process begins shortly after an order is placed, cancellations or modifications (such as address updates or size changes) can not be accommodated. Once an order enters production, it cannot be canceled or modified.

Lost or Undelivered Packages

Incorrect Address: We cannot be held responsible for orders delivered to an incorrect address entered at checkout. Please ensure your shipping details are accurate before completing your purchase.
Lost in Transit: If tracking shows your package is stuck or lost in transit, please reach out to lewis@daviesdestinations.co.uk within 30 days of the estimated delivery date so we can investigate and arrange a replacement.

Refund policy

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